・Free shipping on orders over $75.
・Processing Time: Orders are typically processed within 3–5 business days.
・ Opened items are non-returnable
・Shipping Area: Currently shipping within California only.
・No Weekend Shipping: Orders are not shipped on weekends.
・Holiday Notice: Processing and shipping are not available on public holidays.
*We carefully inspect all products before shipment to ensure quality and freshness.
Returns
・We accept returns of unopened products within 7 days of delivery.
・Due to the nature of pet food products and hygiene standards, opened items cannot be returned or exchanged.
・Please note that we cannot accept returns based on your pet’s personal preference (such as not liking the taste or refusing to eat the product).
Damaged or Incorrect Items
・If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
・After review, we will offer a replacement or refund as appropriate.
・Please note that photos of the product and packaging may be required.
Return Shipping Costs
・If the return is due to our error (damaged or incorrect item), we will cover the return shipping cost.
・For all other approved returns, the customer is responsible for return shipping costs.
Order Cancellations
・Orders may be canceled within 12 hours of purchase.
・Once an order has been shipped, cancellations cannot be accepted.
Important
・Please supervise your pet while feeding and discontinue use if any adverse reaction occurs.
